All orders are processed upon receipt. Processing time is 2-3 business days & shipping time is 1-7 business days. There are circumstances that are out of our control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
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We provide tracking information for every order. Tracking will be available once your product is shipped.
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Yes, international shipping takes between 1 to 4 weeks.
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Yes, you can cancel your order 2 hours after you have made the purchase. Please email support at [email protected] to cancel your order within the 2 hours.
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If you do not cancel your order in a timely manner, we will continue to process the order and prepare it for shipping.
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We do ship every item with extra padding. If this happens to you, please contact us with:
- Your order numbers.
- A picture of the damaged product.
Once received, we'll be happy to investigate the evidence and see what we can do. Once your package is out of our hands with the courier, we are not responsible as we shipped & packaged with extra padding as well as fragile stickers.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to contact us support at [email protected] and we will do our best to reply within 24 hours :)